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1. How would you rate the customer
service you received from the
UVN
reservations
department?
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2. I found the reservations process
to be:
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3. Overall, was your vacation
experience consistent with your
expectations
of your travel program purchase?
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4. My experience at this property
was:
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5. Would you recommend this property
to other members?
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6. The front desk services were:
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7. The maintenance and cleanliness
of the properties common areas
were:
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8. The resort amenities (pool,
tennis courts, etc.) were:
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9. The attractions and activities
in the area were:
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10. Maintenance and cleanliness
of the unit’s interior was:
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11. The kitchen equipment and
supplies were:
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12. The furnishings and decor
were:
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13. Did you report any housekeeping
or maintenance problems
during your stay?
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14. Overall how would you rate
the quality of the accommodations,
in
your particular unit?
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16. What was the most enjoyable
experience during your vacation?
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17. How can we improve the vacation
process?
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18. Did a UVN employee or an employee
of the property exemplify
superior customer service during
your vacation process? If so,
please provide his/her name so
that we may commend that person:
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19. Would you like to be informed
of discounted inventory, promotional
specials, etc. via e-mail?
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